We are premier pond and water feature builders, serving the landscape industry with over 15 years experience! Our family owned business has passion to build backyard escapes for our residential customers. We soften urban spaces for retailers and create environments for learning spaces in schools, colleges, and nature centers. We are passionate in building ponds, pondless waterfalls, koi ponds, ecosystem ponds, streams, fountains, fountainscapes, urns, water bowls, and other water features. Nature is always our guide!

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Duties:

- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner

- Assist customers with product information, order placement, and order tracking

- Resolve customer complaints or issues by investigating the root cause and providing appropriate solutions

- Perform data entry tasks to update customer records and maintain accurate information in the system

- Utilize phone etiquette skills to effectively communicate with customers and provide a positive experience

- Conduct outbound calls to follow up on customer inquiries or provide additional information as needed

- Analyze customer feedback and identify opportunities for improvement in our products or services

- Upsell additional products or services to customers based on their needs and preferences

Experience:

- Previous experience in a customer service role is preferred but not required

- Excellent verbal and written communication skills

- Strong data entry skills with high accuracy and attention to detail

- Ability to handle challenging situations with empathy and professionalism

- Proficient in using computer systems and software applications for customer service purposes

Benefits:

- Competitive pay based on experience

- Comprehensive training program provided

- Opportunities for career growth and advancement within the company

If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position. Join our team and help us deliver outstanding experiences to our valued customers!

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Egg Harbor Township, NJ 08234 (Preferred)

Work Location: In person